DDHK. ORG - Dompet Dhuafa won the title of very good at the 2023 Indonesia Customer Experience Award.
Reporting from the man Dompet Dhuafa, thank God, thanks to the trust of all donors, partners, stakeholders, as well as volunteers, Dompet Dhuafa again won appreciation at the 2023 Indonesia Customer Experience (ICX) event with the title Very Good in the Zakat, Infaq, and Alms Category.
The award ceremony took place online from 13.30 – 16.30 WIB. The event was held by SWA Magazine & Business Digest (BD) with the sub-theme "The Power of Customer Experience in Driving Customer Engagement & Business Growth".
Prima Hadi Putra as Director of Communication and Technology Dompet Dhuafa, after receiving the award Indonesia Customer Experience (ICX) Award 2023, Thursday (23/2/2023) said, providing a positive experience to customers for Zakat Management Organizations such as Dompet Dhuafa is an inevitability.
"By utilizing digital technology, donors and beneficiaries can optimize their time while solving problems and meeting their needs," he said.
Changes in customer needs and expectations that continue to occur, causing the field of competition between brands to become more diverse. Not only price and quality, winning the hearts of customers is now mostly done by offering a "star experience" in obtaining or enjoying a product or service.
Customer experience (customer experience) to date continues to be the key in winning the increasingly complex brand competition.
Kemal E. Gani as the Group Chief Editor of SWA Media, through his remarks, said that seeing the strategic role of customer experience in the relationship between brands and customers, SWA Magazine and Business Digest (BD) again conducted a survey entitled "Indonesia Customer Experience Index (ICXI) 2023" and the winners were awarded the "Indonesia Customer Experience Award 2023". [DDHK News]
